To earn your trust, we promise that, on Luna.com and on the IT Sharm sites, we will do everything we can to make the reservation process secure and to protect your personal information.

Your personal information

  • - Collecting the information You are asked to provide us with personal information in

      the following instances :

    • - when you reserve a hotel room or an airline ticket
    • - when you register on our site, subscribe to our site newsletter, or take part in a
    •    contest
    • - when you take part in a survey or if you contact us with a question or a problem
  • - Use of the information our personal information is used solely :
    • - to complete and guarantee reservations you make on our site
    • - to simplify browsing and making reservations on our sites (recognition) and to provide the best service possible
    • - for internal administrative management purposes and to perform marketing analyses
    • - to inform you by e-mail, if you have so agreed when registering on our site, of our special offers and promotions, news about our site, and to reserve the special advantages you are entitled to.

    Your personal information will, under no circumstances, be transmitted to a third party; it will remain exclusively reserved to internal use within the It Sharm group.

  • - Modification of the information

    - You have the right to access, modify, rectify and delete data pertaining to you.

    To exercise that right, please apply to :

    It Sharm

    It Sharm  Internet Management

    Egypt , Cairo

    Elmaady city

    Tel : +2 (010) 910 90 37
    Tel : +2 (010) 345 80 89

     

    If you are registered on our site, you may edit or modify your personal information by accessing your profile after entering your User ID.

  • - Data Protection

    To find out more about our security system, click here.

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Cookies

When you visit our websites, a persistent cookie (a small text file) is created and saved on your computer's hard drive. The cookie makes it possible to recognize you when you visit our site so that we can facilitate your browsing on the site and personalize your online experience

We also collect technical information on your computer each time you open a page during your visit to our sites. This information includes your IP (Internet Protocol) address, the operating system used, the type of browser, and the origin website address, as needed. We collect this information to improve the quality of your visit to our site and do not sell or transfer this information to third parties.

We use a website analytics tool called Xiti which provides a set of data and tracks how visitors use our site. When you visit our site, we create cookies to record and receive non personally identifiable information concerning your searches on the site. The Xiti tool enables us to improve your online experience and make our site more user friendly. It is never used to collect personal information pertaining to you and is never compared with your user profile if you are registered on our site.

Most browsers automatically accept these cookies, but you can delete them or have them automatically refused. As each browser is different, you should refer to the "Help" section on your browser toolbar to find out how to set your preferences regarding cookies. However, you may not be able to use certain features on our site if you choose not to accept cookies.

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E-mails

If you sign up on our site to receive our newsletters, we send you information by e-mail that we think will be of interest to you. To better meet your needs, we monitor the number of clicks on the hyperlinks in the newsletters. Our newsletter manager does not have the right to use the personal information thus obtained.

If you no longer wish to receive our newsletters, you can unsubscribe at any time by clicking on the link provided at the end of the newsletter.

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Security

If you are registered on our site, you can unsubscribe at any time by modifying your personal data after entering your User ID.

To guarantee your security and ensure greater confidentiality, our website uses SSL (Secure Socket Layer) encryption software (128 bits). Your bank details and any other information you input when filling in different forms are automatically encrypted and protected during transmission over the network.

SSL automatically encrypts the information you input before it is transmitted over the network. Once the information arrives on our server, it is decrypted by using a unique key.. Developed by Netscape, SSL is the most widely used and successful secure transaction system today.

In order to offer you the best tool possible, we will continue to monitor and analyze future security systems, which will be implemented as soon as they are finalized.

To use this system, you simply need to verify that your browser is compatible (in general, Version 3 and better).

You do this by checking if you see one of these icons either at the lower left of your screen (for Netscape) or the lower right (for Microsoft Internet Explorer).

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  • Om el Sid hill

    SHARM EL SHEIKH

  • EGYPT
  • Tel (+20) 69 36 65 650 /60
    Tel (+20) 0103529923/24
  • Fax (+20) 010352 9797

  • E-mail 

    reservation@lunasharm.com

    Contracting@lunasharm.com


    Location & access

  • 27 km from Sharm el sheikh international
    Airport.
    3 km from city's bus station